FAQ

FAQ

You have questions, we have answers! Here is a list of our most frequently asked questions. For questions not answered below, contact us here

Do you have a retail location? We are located in Yorkville, in Toronto, Canada and have been for the past 20 years! You can find us at 820 Yonge St. 

Are you open for in-store shopping? Due to current restrictions, we are closed for in-store shopping.

Do you offer curbside pick-up? Yes, we offer curbside pick-up! For those in and around the Toronto area, you can pick up your order Monday to Saturday between 12PM and 5PM EST.

Do you offer shipping? Yes, we offer shipping! See our Shipping page for more details.

My puzzle is missing a piece. What do I do now? If you have any concerns about your order, please email us at info@gameandhobbyzone.com. 

I’ve placed an order from the United States. Will I be charged in CAD or USD? Our customers are always billed in CAD, however, the amount shown on your bill is automatically converted to your domestic currency. 

I’ve put an order through the website and now see two charges on my card. Have I been charged twice? When you place your order, you will get a preauthorized charge on your credit card. Once the order is packed and ready to be shipped out or picked up, we then process the payment. Please wait 2-3 business days for the pending preauthorized charge amount to clear from your statement.

I forgot to put in my discount code during a promotion. Can I still get the discount? We are able to apply discount codes the same day the order is submitted. Please note that you must send us an email with your order number and name immediately after the order is submitted to ensure your order is adjusted accordingly. Requests cannot be fulfilled once orders have been shipped out, picked up, or if payment has been processed.

Can I apply multiple discount codes to my order? You can only use one discount code per order.

I've added the wrong item to my order. Can I adjust it? Orders can be adjusted if alerted prior to fulfillment. Please email or call us immediately as we fulfill orders within 24 hours. 

How do loyalty points work? When you subscribe to our new rewards program, you will get points for purchases, weekly website visits, and referrals! You will receive 5 points for every dollar spent - and once you reach 1000 points, you'll be able to redeem $10 off your order, 1500 points for $15 off, and 2000 points for $20 off!

I forgot to sign in when making a purchase, can I still get my points? Yes, we can manually adjust points up to 1 week after purchase. Please email us at info@gameandhobbyzone with your order number.