Returns & Exchanges

Standard Return & Exchange Policy

Items can be returned or exchanged provided they are in new condition, unopened, and with original packaging intact. Items must be accompanied by the original receipt to qualify for a return or exchange. All returns are subject to approval at Game & Hobby Zone's discretion.

In-store Purchases

Items purchased in-store can be returned or exchanged in-store within 14 days of purchase. Refunds will be issued using the same payment method as your original purchase. Alternatively, you can opt for a store credit of equal value. 

Online Purchases

Items purchased online at GameandHobbyZone.com can be returned or exchanged in-store or by mail within 14 days of delivery date*. Refunds will be issued using the same payment method as your original purchase. Alternatively, you can opt for a store credit of equal value.

Any shipping charges associated with returns by mail will not be refunded nor original shipping chargers. Please allow for refunds to be processed within 7 days of return by mail.

*Delivery date is the day in which the item was delivered to you or when you picked up the product from us.

Gift Receipts

Gifts can be returned, exchanged, or given store credit with original gift receipt within 14 days of receipt date.

Temporary Extended Return Policy Due to COVID-19

For in-store purchases made between March 1 and March 22, 2020,we will accept in-store returns within 14 days of reopening.

For orders placed via Facebook and email between March 22 and April 30, 2020, we will accept in-store returns within 14 days of reopening.

For online purchases (GameandHobbyZone.com) made on or after May 1, 2020, we will accept returns via mail or during pick-up times within 14 days of delivery date*.

*Delivery date is the day in which the item was delivered to you or when you picked up the product from us.

Please Note: We will communicate the store reopening via our website and social media channels (Facebook and Instagram).