You have questions, we have answers! Here is a list of our most frequently asked questions. Couldn't find what you're looking for? Contact us here.
Do you have any sales/promotions?
Get 10% off your first order when you subscribe to our newsletter! No minimum spend. Promotion valid on regular-priced items. You'll receive a discount code via email.
Get 20% off our entire puzzle collection for a limited time! Valid online only with code: SUMMER23.
We're also offering 25% off 1:18-scale model cars and model planes so stop on by to see our full collection!
Please note: Products discounted at 25% off and higher are final sale.
Do you have a retail location?
We are located in Yorkville, in Toronto, Canada and have been for the past 21 years! You can find us at 820 Yonge St. on the lower level of the Cumberland Terrace mall.
Are you open for in-store shopping?
Yes! We are open for in-store shopping Monday to Wednesday from 10AM to 5PM and Thursday to Saturday from 10AM to 6PM.
Do you offer curbside pick-up?
We offer free curbside and in-store pick-up between 11am and 5pm Monday to Saturday. For curbside pick-up, please call us in advance to notify us of your arrival.
When can I pick up my order?
We process pick-up orders within one (1) business day and will send you an email once your order is ready for pick-up. Please come in only once you've received that email and bring along your ID for verification.
If someone else is picking up on your behalf, please send us an email in advance with your order number, name, and the name of the person picking up your order.
Do you offer shipping?
Yes! We ship throughout Canada and the United States. See our Shipping & Returns page for more details.
Do you ship to the United States?
We ship across Canada and the United States.
My puzzle is missing a piece. What do I do now?
If you have any concerns about your order, please email us at firstname.lastname@example.org.
I’ve placed an order from the United States. Will I be charged in CAD or USD?
Our customers are always billed in CAD, however, the amount shown on your bill is automatically converted to your domestic currency.
I’ve put an order through the website and now see two charges on my card. Have I been charged twice?
When you place your order, you will get a preauthorized charge on your credit card. Once the order is packed and ready to be shipped out or picked up, we then process the payment. Please wait 2-3 business days for the pending preauthorized charge amount to clear from your statement.
I forgot to put in my discount code during a promotion. Can I still get the discount?
Discount codes cannot be applied to past orders. Please make sure to review your orders carefully before purchasing.
Can I apply multiple discount codes to my order?
Discount codes cannot be combined at checkout. Only one discount code can be applied per order.
I've added the wrong item to my order. Can I adjust it?
Orders can be adjusted if alerted prior to fulfillment. Please email or call us immediately as we fulfill most orders within 24 hours.
Do you a loyalty program?
We are no longer offering a loyalty program. GHZ Puzzle Perks has been discontinued as of May 31, 2023.