As of January 31, 2024, Game & Hobby Zone has closed its doors. As of November 1, 2023, all sales will be final. Items can no longer be exchanged or returned, nor will gift receipts be issued. 

UPDATE: Our website will remain open for the month of February as we clear out our final stock - at a steep discount! Orders will be processed and shipped out on Monday, Wednesday, and Fridays. Please allow for an additional day of processing time if orders are placed outside of those days. Orders can be picked up between 12PM and 5PM on those designated days. 

Please note: 

  • Orders with oversized, overweight, or a large quantity of items may incur additional shipping charges.
  • Sold-out items will be automatically removed from your order.

Do you have a retail location? Are you open for in-store shopping?

As of January 31, 2024, our store will be closed for in-store shopping. Our retail shop will be open in February for pick-up orders during designated days and times.

Do you offer curbside pick-up? 

We no longer offer curbside pick up.

Now that you're closed, where can I pick up my order? 

Our retail shop will be open in February for pick-up orders between 12PM-5PM on Monday / Wednesday / Saturday. We'll be processing pick-up orders during those designated hours and will send you an email once your order is ready for pick-up. Please come in only once you've received that email and bring along your ID for verification. 

If someone else is picking up on your behalf, please send us an email in advance with your order number, name, and the name of the person picking up your order.

Do you offer shipping?

Yes! We ship throughout Canada and the United States. See our Shipping & Returns page for more details.

Do you ship to the United States?

We ship across Canada and the United States.

My puzzle is missing a piece. What do I do now?

Please contact the puzzle manufacturer directly. If they require proof of payment (a receipt), and you no longer have yours, please contact us at info@gameandhobbyzone.com.

I’ve placed an order from the United States. Will I be charged in CAD or USD? 

We're a Toronto-based company and we charge in Canadian Dollars (CAD). However, if you are visiting our website from the United States, prices will automatically convert to USD and you will be charged in USD.

I’ve put an order through the website and now see two charges on my card. Have I been charged twice? 

When you place your order, you will get a pre-authorized charge on your credit card. Once the order is packed and ready to be shipped out or picked up, we then process the payment. Please wait 2-3 business days for the pending pre-authorized charge amount to clear from your statement.

What happens if an item I ordered is sold out?

For our Canadian customers, items that are sold out will automatically be taken off your order and shipped as-is. With pre-authorized transactions, you will see an initial charge in full but you will only be charged the adjusted amount. For our US customers, unavailable items will be subsequently refunded.

I forgot to put in my discount code during a promotion. Can I still get the discount? 

Discount codes cannot be applied to past orders. Please make sure to review your orders carefully before purchasing. 

Can I apply multiple discount codes to my order? 

During our Retirement Sale, discount codes can be combined at checkout if applicable.

I've added the wrong item to my order. Can I adjust it?

Orders can be adjusted if alerted prior to fulfillment. Please email or call us immediately as we fulfill most orders within 24 hours. 

Do you have a loyalty program?

We no longer offer a loyalty program. GHZ Puzzle Perks has been discontinued as of May 31, 2023.