Shipping & Returns
Shipping
Do you offer shipping? Yes! We ship across Canada and the United States.
Do you deliver? We now offer $7 delivery across the GTA with no minimum spend! Get orders delivered straight to your door (or concierge) with text message updates. Your driver will attempt 2 deliveries before returning the package to Game & Hobby Zone.
Please note: If your order exceeds 20lbs and/or contains a high number of items, you will be charged an additional fee(s).
List of Eligible Postal Codes for Delivery:
|
L1E |
L3P |
L5B |
L6P |
M1H |
M2M |
M4J |
M5G |
M6E |
M8Y |
|
L1G |
L3R |
L5M |
L6R |
M1J |
M2N |
M4K |
M5H |
M6G |
M8Z |
|
L1H |
L3S |
L5N |
L6S |
M1J |
M2P |
M4L |
M5J |
M6H |
M9A |
|
L1J |
L3T |
L5R |
L6T |
M1K |
M3A |
M4M |
M5K |
M6J |
M9B |
|
L1K |
L4B |
L5S |
L6V |
M1L |
M3B |
M4N |
M5L |
M6K |
M9C |
|
L1L |
L4C |
L5V |
L6W |
M1M |
M3C |
M4P |
M5M |
M6L |
M9L |
|
L1M |
L4E |
L5W |
L6X |
M1N |
M3H |
M4R |
M5N |
M6M |
M9M |
|
L1N |
L4G |
L6A |
L6Y |
M1P |
M3J |
M4S |
M5P |
M6N |
M9N |
|
L1P |
L4H |
L6B |
L6Z |
M1R |
M3K |
M4T |
M5R |
M6P |
M9P |
|
L1R |
L4J |
L6C |
L7A |
M1S |
M3L |
M4V |
M5S |
M6R |
M9R |
|
L1S |
L4K |
L6E |
L7L |
M1T |
M3M |
M4W |
M5T |
M6S |
M9V |
|
L1T |
L4L |
L6G |
L7M |
M1V |
M4A |
M4X |
M5V |
M7A |
M9W |
|
L1V |
L4S |
L6H |
M0R |
M1W |
M4B |
M4Y |
M5W |
M7R |
|
|
L1W |
L4T |
L6J |
M1B |
M1X |
M4C |
M5A |
M5X |
M7Y |
|
|
L1X |
L4V |
L6K |
M1C |
M2H |
M4E |
M5B |
M6A |
M8V |
|
|
L1Y |
L4Z |
L6L |
M1E |
M2K |
M4G |
M5C |
M6B |
M8W |
|
|
L1Z |
L5A |
L6M |
M1G |
M2L |
M4H |
M5E |
M6C |
M8X |
How long will it take for my order to arrive? Shipping orders are fulfilled within 1-2 business days after the order has been placed.
Estimated delivery times are provided at checkout but due to increased demand on carriers, some orders may take longer than noted to ship. Please note that most carriers do not ship out on weekends.
If you're looking for a great gift without delay, our e-Gift Cards are a great option!
How do you calculate shipping charges? Shipping rates are set by the carrier and are based on size, weight and distance - we don't charge handling fees or mark up. We work with Canada Post, UPS, and Purolator.
Live shipping rates are calculated at checkout before purchase. Your credit card will be charged once your order is fulfilled, packaged, and ready to ship.
How do I track my order? When your order is ready to ship, you'll receive a confirmation email. Orders are shipped within 1-3 business days after the order has been placed. The confirmation email will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number near the bottom of the email.
For your convenience, you will see the expected delivery date for your order when you select a delivery option at checkout, on the Order Confirmation page, Order Details page, and the Order Confirmation email. Please note that due to increased demand on carriers, some orders may take longer than noted to deliver your package.
My package was lost or damaged. What do I do now? Game and Hobby Zone is not responsible for items once they leave our store. If your item has been lost or damaged, we’ll be more than happy to open a ticket with the shipping carrier on your behalf.
Returns & Exchanges
Items can be returned or exchanged provided they are in new condition, unopened, and with original packaging intact. Sale items, paints and glue are final sale. Items must be accompanied by the original receipt to qualify for a return or exchange. All returns are subject to approval at Game & Hobby Zone's discretion.
Online Purchases
Items purchased online at GameandHobbyZone.com can be returned or exchanged in-store or by mail within 14 days of delivery date*. Refunds will be issued using the same payment method as your original purchase. Alternatively, you can opt for a store credit or gift card of equal value.
Any shipping charges associated with returns by mail will not be refunded nor will we refund the original shipping charge. Customers are responsible for return postage. Please allow for refunds to be processed within 7 days of return by mail.
*Delivery date is the day in which the item was delivered to you or when you picked up the product from us.
In-store Purchases
Items purchased in-store can be returned or exchanged in-store within 14 days of purchase. Refunds will be issued using the same payment method as your original purchase. Alternatively, you can opt for a store credit or gift card of equal value.
Gift Receipts
Gifts can be exchanged for another item or store credit with original gift receipt within 14 days of receipt date.