Shipping & Returns

Shipping

 *** Get 20% off the entire store during our Summer Sale and an extra 20% off sale items! Valid online and in-store from June 8 to July 3 (11:59PM). Use code: SUMMER20 at checkout. Only one discount code can be used per order. Please note: Our retail store will be temporarily closed between June 17 - July 1, 2022 and will reopen on July 2. Orders placed online during this period will be shipped out, delivered or ready for pick-up starting on July 4. The return period on orders made during the month of June will be extended to July 15. ***

 

Do you offer shipping? Yes! We ship across Canada and the United States.

Do you deliver? We now offer $9 delivery across the GTA with no minimum spend! Get orders delivered straight to your door (or concierge) between 4pm and 10pm ET with text message updates. Please note: Your driver will attempt 3 deliveries before returning the package to Game & Hobby Zone. 

List of Eligible Postal Codes for Delivery:

L1E

L3P

L5B

L6P

M1H

M2M

M4J

M5G

M6E

M8Y

L1G

L3R

L5M

L6R

M1J

M2N

M4K

M5H

M6G

M8Z

L1H

L3S

L5N

L6S

M1J

M2P

M4L

M5J

M6H

M9A

L1J

L3T

L5R

L6T

M1K

M3A

M4M

M5K

M6J

M9B

L1K

L4B

L5S

L6V

M1L

M3B

M4N

M5L

M6K

M9C

L1L

L4C

L5V

L6W

M1M

M3C

M4P

M5M

M6L

M9L

L1M

L4E

L5W

L6X

M1N

M3H

M4R

M5N

M6M

M9M

L1N

L4G

L6A

L6Y

M1P

M3J

M4S

M5P

M6N

M9N

L1P

L4H

L6B

L6Z

M1R

M3K

M4T

M5R

M6P

M9P

L1R

L4J

L6C

L7A

M1S

M3L

M4V

M5S

M6R

M9R

L1S

L4K

L6E

L7L

M1T

M3M

M4W

M5T

M6S

M9V

L1T

L4L

L6G

L7M

M1V

M4A

M4X

M5V

M7A

M9W

L1V

L4S

L6H

M0R

M1W

M4B

M4Y

M5W

M7R

L1W

L4T

L6J

M1B

M1X

M4C

M5A

M5X

M7Y

L1X

L4V

L6K

M1C

M2H

M4E

M5B

M6A

M8V

L1Y

L4Z

L6L

M1E

M2K

M4G

M5C

M6B

M8W

L1Z

L5A

L6M

M1G

M2L

M4H

M5E

M6C

M8X

 

How long will it take for my order to arrive? Shipping orders are fulfilled within 1-2 business days after the order has been placed. 

Estimated delivery times are provided at checkout but due to increased demand on carriers, some orders may take longer than noted to ship. Please note that most carriers do not ship out on weekends.

If you're looking for a great gift without delay, our e-Gift Cards are a great option!

How do you calculate shipping charges? Shipping rates are set by the carrier and are based on size, weight and distance - we don't charge handling fees or mark up. We work with Canada Post, UPS, and Purolator.

Live shipping rates are calculated at checkout before purchase. Your credit card will be charged once your order is fulfilled, packaged, and ready to ship.

How do I track my order? When your order is ready to ship, you'll receive a confirmation email. Orders are shipped within 1-3 business days after the order has been placed. The confirmation email will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number near the bottom of the email. 

For your convenience, you will see the expected delivery date for your order when you select a delivery option at checkout, on the Order Confirmation page, Order Details page, and the Order Confirmation email. Please note that due to increased demand on carriers, some orders may take longer than noted to deliver your package.

My package was lost or damaged. What do I do now? Game and Hobby Zone is not responsible for items once they leave our store. If your item has been lost or damaged, we’ll be more than happy to open a ticket with the shipping carrier on your behalf.

 

Returns & Exchanges

Items can be returned or exchanged provided they are in new condition, unopened, and with original packaging intact. Sale items, paints and glue are final sale. Items must be accompanied by the original receipt to qualify for a return or exchange. All returns are subject to approval at Game & Hobby Zone's discretion.

Online Purchases

Items purchased online at GameandHobbyZone.com can be returned or exchanged in-store or by mail within 14 days of delivery date*. Refunds will be issued using the same payment method as your original purchase. Alternatively, you can opt for a store credit or gift card of equal value.

Any shipping charges associated with returns by mail will not be refunded nor will we refund the original shipping charge. Customers are responsible for return postage. Please allow for refunds to be processed within 7 days of return by mail.

*Delivery date is the day in which the item was delivered to you or when you picked up the product from us.

In-store Purchases

Items purchased in-store can be returned or exchanged in-store within 14 days of purchase. Refunds will be issued using the same payment method as your original purchase. Alternatively, you can opt for a store credit or gift card of equal value. 

Gift Receipts

Gifts can be exchanged for another item or store credit with original gift receipt within 14 days of receipt date.